If you’ve run into financial difficulties during COVID-19, you’re not alone. The good news is that Boston’s trained Financial Navigators are here to help you get back on solid financial footing. Currently, we are also helping residents with questions about the Child Tax Credit.
The Financial Navigators program offers Boston residents free, over-the-phone guidance on addressing financial needs. To get started, please complete the Financial Navigators intake form. You can also call the City of Boston phone line at 3-1-1, or the Massachusetts line at 2-1-1. A Financial Navigator will call you to begin your session.Connect with a Financial Navigator
Frequently Asked Questions
You should expect to receive a phone call from a Financial Navigator within 48 hours of your request.
The Financial Navigator will learn about your financial needs, review your options, and make an effort to address your concerns. The call will last approximately 30 minutes. Afterwards, the Navigator will send you a written follow-up plan with referral information. If you need additional help, you will be able to call back.
The Financial Navigators are staff of the Mayor's Office of Financial Empowerment who are trained to help you find the right experts to assist with your financial challenges.
Yes. The money matters discussed in your session will remain confidential.
The Financial Navigators program is part of a nationwide initiative led by the nonprofit Cities for Financial Empowerment Fund.