If you’ve run into financial difficulties during COVID-19, you’re not alone. The good news is that Boston’s trained Financial Navigators are here to help you get back on solid financial footing. Currently, we are also helping residents with questions about the Child Tax Credit.

The Financial Navigators program offers Boston residents free, over-the-phone guidance on addressing financial needs. To get started, please complete the Financial Navigators intake form or call 617-356-8229. You can also call the City of Boston phone line at 3-1-1 or the Massachusetts line at 2-1-1. A Financial Navigator will call you to begin your session.

Connect with a Financial Navigator

Frequently Asked Questions

What happens after I request a Navigator?

You should expect to receive a phone call from a Financial Navigator within 48 hours of your request.

What will happen during and after my session?

The Financial Navigator will learn about your financial needs, review your options, and make an effort to address your concerns. The call will last approximately 30 minutes. Afterwards, the Navigator will send you a written follow-up plan with referral information. If you need additional help, you will be able to call back.

What can a Navigator help me with?
Navigators can help you prioritize financial concerns, identify immediate action steps, and make referrals to programs and services. During the call Navigators can help with:
  • Prioritizing daily living expenses, like housing, food, and insurance
  • Maximizing income, by sharing referrals that offer benefit eligibility services, emergency cash assistance, and emergency loans
  • Managing debt, from credit cards to student loans to child support
  • Avoiding predatory scams
  • Accessing other social services
  • Budgeting for future loss of income

Please note: Navigators CANNOT provide direct cash assistance, such as cash or loans.

Who are the Navigators?

The Financial Navigators are staff of the Mayor's Office of Financial Empowerment who are trained to help you find the right experts to assist with your financial challenges.

Will my session be confidential?

Yes. The money matters discussed in your session will remain confidential.


The Financial Navigators program is part of a nationwide initiative led by the nonprofit Cities for Financial Empowerment Fund.

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